Ennis was my service technician as was very pleasant and knowledgeable about everything. He explained everything that was needed to be done to fix my unit. He was prompt to order the part and was right there to put it on as soon as it came in. He also called back to check on the condition of my furnace to make sure all was well. I have never had such a great experience with any A/C company in the past. 100% sold on this company thanks to his customer service