The tech was way out of line raising his voice and swearing at me when I got upset because he DIDN'T offer to put a new filter in my unit...he told me I would have to ORDER one??? He didnt even introduce himself when came or no phone call before showing up. After the altercation he put back my unit and left without letting me know??? While he was doing that i made a phone call to thr office and was told someone would call the next morning to reschedule the tune-up with someone different. Later the next day I called to see WHY no one had called. I got a phone call from a manager later asnd STILL no appointment. I told him what had happened and he said some one would call for another appointment??? I many times does one have to call or be called to even get an appointmrnt??? The day I called to schedule an appointment I got one for the next day...now it's a waiting game. I'm done! And I've used them before 2yrs ago...
Response from A+ Heating & Cooling- Electrical:
Hi Debra, I am sorry to hear that your experience wasn't the A+ experience our customers have become accustomed to. I am very concerned to hear that our technician would behave in such a manner. I have asked the general manager to look into this at once and have him give you a call.
