Exceptional as their service has been for years. We had two units installed working great for 5-6 years, (a lot of problems w/ our Lennox units, faulty cps. in both, under 10 years Lennox gave no allowance. We were blessed to find AC Pros, they replaced the Lennox units for American Standard that kept house cooler than w/ Lennox. Now we call them w/an old fan motor that we pretty much ran day and night wore out. They came right away and will finish installation today. Very nice people and very fair and caring. Gary and Carole Clinton
Overall Experience
Quality
Price
Convenience
Joel came out to diagnose a continuing problem. He is friendly, courteous & hopefully has addressed the issue. Kudos to everyone at A/C Pros for their work ethic & working to resolve our problem.
Overall Experience
Quality
Price
Convenience
Casey & his helper (sorry, terrible with names) were right on time. Friendly, courteous and polite. Very quick & efficient. Resolved a couple of minor issues not on their paperwork due to a glitch in the system. Very nice job gentlemen!
Overall Experience
Quality
Price
Convenience
Joel came out to diagnose a continuing problem. He is friendly, courteous & hopefully has addressed the issue. Kudos to everyone at A/C Pros for their work ethic & working to resolve our problem.
Overall Experience
Quality
Price
Convenience
Ray & his helper were great to work with! They were friendly and personable. They were efficient and cleaned up after themselves, part of which was messy from clearing a condensate line.
Overall Experience
Quality
Price
Convenience
Emmanuel is always great! Listens, concerned, patient an attentive.
Overall Experience
Quality
Price
Convenience
Excellent communication and first rate service by Emanuel.
Overall Experience
Quality
Price
Convenience
Emmanuel is fantastic! He is personable, listens to what you say and explains any concerns you might have very well. He takes a genuine interest in his customers.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Joel was very courteous but went straight to work. He helped me get started on reconnecting my wifi and thermostat ap. While I completed that he inspected both of my units and tested my carbon monoxide monitor.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from AC Pros:
Brad, Thank You for the 5 star! -Sincerely, Russ and Laura Teager AC Pros
Overall Experience
Quality
Price
Convenience
2023 trane gas furnace maintenance, cleared pressure tube, changed filter supplied by homeowner, amps on blower motor are good as well as inducer motor, recommended insulation due to be able to see the rafters, other than that system is heating.
Arrived no cool, blowing warm air, found condenser not running, contactor not being pulled in, traced to an open pressure switch, bypassed pressure switch to verify pressure, pressures are spot on, returning Monday to replace both hi and low pressures switch on a American Standard system
Came to perform maintenance on 2 older systems. The downstairs system was off when I arrived. She said it was blowing hot air. I found that the unit was leaking refrigerant at the coil. The compressor also sounded like it was dying. I recommended to replace both systems. Upstairs system is in dire condition as well. Ended up presenting the customer with system replacement options. She said she wants to one more company before deciding to replace systems. Didn’t collect for maintenance. Need to call to collect.
Customer called and said the indoor was blowing hot air and outdoor unit wasn’t running. I opened the condenser panel and noticed the capacitor was swollen. Tested it and it was bad. Changed out warranty capacitor. Colllected $85 cash
Completed with ac 2 on 2011 comfort maker 3 ton upstairs and 4 ton main downstairs both gas horizontal in attic. Both units cooling at this time of check up. Upstairs compressor amps are high, capacitor has oil stains, no float switch and short on return with pitted contactor, downstairs fan motor showing wear overheating and short on return. Giving customer the option to do all preventative repairs, minimum repairs, 3 ton condenser upgrade or complete. Customer approved to add compressor saver for upstairs.
Arrived to a noisy indoor unit for downstairs, found dirty compacted filters, causing motor to start to go bad and get out of balance, homeowner chose to just replace it. 2007 lennox. Ordering motor and replacing Monday.
Drain line was clogged and variable speed motor died. Cleared out drain with drain solve. Would need to have pressure blown through primary line just to be sure. Motor needs to be ordered. Sent info to CB and JS. Changed blower motor out, only compressor came on, tried jumping r to g and still no blower not even a relay click, need to get new boarding the morning first thing
We replaced the coil under warranty and adjusted ductwork to improve airflow
Dispatched to investigate why the upstairs was not cooling down to desire temperature. Friday when I was here, the downstairs was the topic of my interest. I did verify that the refrigerant charge was at manufacturers specifications. There was only a 10° split from the return to the supply temperature when I got here. Found that the evaporator coil is suffering from a restriction. We are scheduled to come and change it out under parts and labor warranty on August 6, 2024. The system was installed January 23, 2023. Cost of the labor is under AC Pros warranty for two years. Recommendation would be to purchase the 10 year extended labor warranty for $1050 per unit.
Dispatch to investigate a no cool. We've been here three times since April since the maintenance. Arrive to find downstairs with a 9 to 10° temperature split and the upstairs a 12° temperature split we're looking for a 16 to 20° temperature split. The systems are fairly new. I am not saying there is a refrigerant leak. Both systems have a 10° subcool today with it being 100°. When we return spring of 2025 if they are lower than a degree, we will perform a leak search. I estimates for moving to floor to the ceiling. Relocating a thermostat. And also a complete for the playroom area downstairs.
Performed two system maintenance for 24 year old trane systems. Came across issues with system that need to be addressed soon. Also made preventative recommendations. Systems are cooling today and turning on and off. Drains are clear. Filters are clean.
