polite and professional, on time for scheduled visit, efficient and cleaned up work areas
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Sam was respectful and professional. We got an appointment very quickly
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This was only the initial visit to get a quote on needed repairs. The technician took his time to answer all of my questions. He was thorough and knowledgeable.
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My Technician Sam was efficient, on time, communicated effectively, and went over the details of the HVAC heating system maintenance service performed. Great experience!
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Fast, informative and personable. John did a great, quick assessment and told me everything we needed to hear during our option period on a new home.
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Apon arrival checked in with customer the following are my findings Found The unit working however in need of a hard start kit and informed the customer about His decisions he OK the repair after installation the unit is working properly
Thermostat was bad . Replaced thermostat and set it up for customer . System is operational.
Talk to the customer she wants quotes for replacing her flu pipe and or getting an adapter to properly couple them told her we'd be sending estimates shortly customer also indicated she'd like quotes for getting signed up on the Maintenance plan told her we would also send her that as well
Customer sign up for maintenance agreeverything is working fine unit is from 2018
Dispatched for a funny odor coming out of the registers. Arrive to find system not running so the property owner lowered the temperature. After it started it is a distinct odor. This will eventually wear off but it is due to the special dip that train uses to help prolong the life of the evaporator. It is used so that it will not rust up and Deteriorate prematurely. Advise client it will eventually disappear.
Emailed three options chris put together for the two full system replacement the customer wants .
Arrived to find blower motor motor had failed.. System is original and is almost 30 years old. Customer was walked thru all parts failing which include include but aren't limited to the inducer motor, outside disconnect which is melted, drain pan which is rusted almost thru, Grey duct thats original, registers blowing air in the wrong direction, no insulation, and their system is dual fuel but uses the gas despite not having the thermostat or wiring to run dual fuel correctly so gas and heat pump are running together which is ruining the compressor. Customer agreed to have Chris come out to talk replacement but has 6 or 7 bids already. She has 30 days to roll a portion of today's charge into a replacement and was reminded multiple time that the inducer most likely won't last the rest of the winter. Repair comes with 1 year warranty.. System has not had maintenance with is also highly recommended.
Apon arrival checked in with customer the following are my findings Found The unit working properly only recommendation is continual maintenance
Heat performance turned up times two systems. Supplied and changed out eight filters. Inspect blowers, evaporators. Test all safety features are limited rollout. Both rooftop units have good temperature rise. No carbon monoxide or gas leaks detected. Systems are operating at manufacture. specs at this time.
Apon arrival checked in with customer the following are my findings Replaced heat kit system is working properly at this time
Apon arrival checked in with customer the following are my findings Found the unit working properly the unit is brand new Found 0 parts per million for carbon dioxide and no natural gas leaking at this time only recommendation is continual maintenance
Apon arrival checked in with customer the following are my findings Found the downstairs unit with a impacted filter as well as several components amping out near a failure informed the customer about her options she would like quotes for doing a duck Leakage test as well as adding insulation told her we would set a follow up appointment for the test and then go from there
Apon arrival checked in with customer the following are my findings Found the heat kit partially disabled we'll be calling train whenever they reopen for replacement parts customer understands and we will get back to her with time in availability
