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Emmanuel was fantastastic. He solved the problem quickly... Great person to work with.
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Josh came over today to service our air-conditioning units. He was great. Definitely above and beyond. Would highly recommend.
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Prompt, thorough and pleasant service. They are the best !!! Honest and reliable...
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Emmanuel is a stand out gentleman. Despite a few miscommunication failures on his office secretaries part, Emmanuel evaluated a wine room chiller unit that was somewhat outside of his "swim lane", he still went in and diagnosed the unit to the best of his experience. He had to call to call in an associate specialist to complete the repair, he still make a concerted effort to determine the nature of the unit's failure. Emmanuel didn't just give up and move onto the next appointment. No, he went above and beyond to ensure his associate had the best information possible coming into this repair. In my experience, that's "old school" dedication you just don't see very often. I'd have him come back any day to our home. On a separate note, when I was setting up the appointment I offered to provide the receptionist with the Make, model, and photos of the malfunctioning unit. She stated she did not need it. It's my observation that was a mistake on her part that could've saved some time. Not a huge deal, just a missed opportunity to save some time.
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Russ's time, experience, and professionalism is greatly appreciated. Especially in the current era of poor service. Thank you Russ!
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From start to finish they were friendly, and quick. Our tech Colin was honest about what was going on, which is rare in these kinds of scenarios. I would 100% recommend them to anyone.
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Joel is fantastic. He is always so informative and doesn't "upsell" anything. Excellent person...
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Fantastic service. QUICK, PROMPT AND VERY PROFESSIONAL.. Nick was wonderful and very informative.
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Post install walkthru of a new evaporator coil, 23 degree temp split, unit is cooling well at this time.
Bulb only Educated Bill on where to add vinegar to prevent primary drain line from clogging up.
Returned to a post install walk through. Corrected pitch on secondary drain line. Mastic sealed seams on plenums. Strapped plenums. System looks good.
No cool call, found coil iced and pressures low, did Leake search found leak in evaporator coil, called carrier, coil was out of warranty, tenant is just going to charge unit and bring all estimates to the landlord. Goimg to charge up with 410 to get them cooling, put 2 lbs of 410, brought sc upto 8, it is a temporary fix unit tenant and homeowner discuss future repairs Emailed estate page to customer as well as uploaded it to service titan.
Completed with no cool on a gas horizontal in attic 3 ton upstairs. Found unit with 0 refrigerant pressures and weak capacitor. Customer only interested on replacing evaporator coil but will get more bids. Left pricing.
1 system maintenance, 2021, filter recently changed by homeowner, drain pan is dry, blower amps are good, condenser is clean, capacitor is whin range, compressor amps amd fan motor amps are within range also, 18 degree split, unit is cooling at this time
Customer called and said that their unit wasn’t cooling below 78. I put gauges on and saw that the system was low on refrigerant. I added 2 lbs of R410-A and now system is cooling properly.
COMPLETE SYSTEM INSTALL Trane XR15 3 Ton Single Stage Full Gas System :
Arrived for filter change, customer mentioned it wasn't cooling as well, found filters extremely dirty, changed them out, should improve air flow and cooling
Customer called because thermostat shut off. I arrived and checked the Float switch. There was some water in it. I leveled the coil a little bit, but both systems have the SS1 on their secondary coil port. I informed customer that I will return tomorrow morning to fix the drains by moving the SS1 to the primary.
Replaced transformer and contactor fixed low voltage wiring going to thermostat, and cleaned outdoor coils
Dispatch to investigate what's been going on with the new condenser we recently installed. Paul and I arrived and he resecured the control board in the attic. Verified the refrigerant charge is an 8° subcool. Tory brought to our attention the secondary leaking out the soffit area. Cleared primary drain. No charge for that today.
Install 4 ton full York Gas system. 10,10,7,6,9,6,6,9,7,9,9, Return 14,14,9
