Emmanuel is a stand out gentleman. Despite a few miscommunication failures on his office secretaries part, Emmanuel evaluated a wine room chiller unit that was somewhat outside of his "swim lane", he still went in and diagnosed the unit to the best of his experience. He had to call to call in an associate specialist to complete the repair, he still make a concerted effort to determine the nature of the unit's failure. Emmanuel didn't just give up and move onto the next appointment. No, he went above and beyond to ensure his associate had the best information possible coming into this repair. In my experience, that's "old school" dedication you just don't see very often. I'd have him come back any day to our home. On a separate note, when I was setting up the appointment I offered to provide the receptionist with the Make, model, and photos of the malfunctioning unit. She stated she did not need it. It's my observation that was a mistake on her part that could've saved some time. Not a huge deal, just a missed opportunity to save some time.
