The technician performed a 1 of 2 friends and family maintenance plan. The tech found a start capacitor lower than manufacturers specs. The compressor is over amping on start up. A start assist is highly recommended to keep the AC running properly. Lastly there is a serious biological growth issue inside the system. The customer is aware of the 3 problems. He stated he just upgraded both bathrooms. He said he will call the company back when he recouped from the bathrooms remodels.