Unfortunately our tech left the drain pipe in a position where it would not drain. While here I was told our unit would likely go any day now. Three days later there is water leaking from the unit and main vents. I was gone for four days so lots of damage likely done with the water buildup. I found the drainpipe and righted it and now more build up of water and no more leaks. Thank you for the sabotage on my unit. We will be posting this on our neighborhood website to avoid this company. Not only dissatisfied but violated with the inadvertent mistake that caused real problems