Our furnace went out at 9 PM on a Sunday night. I called, expecting to get a voicemail, but to my surprise the phone was answered. The individual on the phone walked me through some basic troubleshooting actions to see if that would fix the issue. Unfortunately, it did not. They were able to get me an appointment first thing the next morning at 8 AM. The technician was on time, prompt, courteous, professional and communicated openly. My unit was almost 15 years old, so he gave me options to fix the issue or to replace due to age. We opted to replace the furnace and AC unit. I was traveling during the week and they were very flexible and work around our schedules to get everything replaced within two days. I cannot say enough about my experience with access heating and air. Thank you so much
