Pam with Access Air set up an appointment for James to come evaluate my current system. She was professional and courteous. James came out, tested my equipment, presented me with option, listened to my concerns, customized what could be done to meet the needs of my home and is setting up an appointment for installation. I am amazed at the quality of service. James listened, treated me with respect and I am coming away from this feeling like I was able to make an informed and practical as well as affordable decision. Well done!!!