Tech verbally noted too my wife two issues that had to be repaired on our furnace "immediately" apparently. Yet when I called to find out what the issues we're, so I can have them taken care of, there we're no notes in the report. I asked the receptionist multiple times if she could find out for me, never heard back! I placed another service call through "Pivotal Solutions". and they assured me that "advanced Energy Concepts" would contact me and take care of the issues, that didn't happen either! Never again!