151 Southbridge street
Auburn, MA 01501
508-791-1115

Local Reviews

Rated 4.8 out of 5 stars based on 190 customer reviews

Great service and friendly

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Thorough service, excellent technican

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Yearly cleaning done as asked

On time as scheduled. I was concerned about the thermo couple and the tech explained it was replaced as part of the service. Thanks

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Great service.

He showed up on time, did what he had to do, and explained why when I asked him a few questions. I wish all companies had such good customer service.

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Good service

Was pleased with the tech that came

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Great communication, went above and beyond

First, about my technician LAST year: Last Fall, 2017, during my routine maintenance cleaning, I pointed out to your technician that the spigot from which I drain/flush my steam furnace on a weekly basis was dripping. The technician replied that he couldn't do anything about it and advised me to keep a bucket under it at all times. Apparently he had second thoughts once I exited the room, and decided to install a cap to the spigot, presumably to prevent dripping. Unfortunately, he did not inform me of this (maybe he assumed I would figure it out, but it's in a dark and not easily accessible area, and not being mechanically inclined I had no idea that spigot caps existed), so I spent the entire heating season frustrated that no water would exit the spigot whenever I attempted to flush it. The water that showed in the gauge turned a dark murky brown from sediment and rust (because it wasn't being flushed regularly), but the worst part was that, because I had added extra water before attempting to flush it the first time after my cleaning (as I have done for the 12 years I have lived in my 100 year old house, to further loosen rusty sediment), and was then unable to open the spigot to drain it, the extra water stayed in the boiler all winter, and ended up backing into my pipes. Anyone who has lived with a finicky old steam heating system knows what happens next.. Your radiators emit an extremely loud, clanking, hammering sound , EVERY time your heat kicks on, morning, noon, or night (with night being the worst due to interrupted sleep!). This went on ALL winter. This same technician also neglected to tell me that he had broken a glass water level tube while performing the cleaning. I discovered the broken glass when I stepped barefoot into the area containing my furnace and sliced my foot open. Because of these 2 issues (which I never had before my original gas provider outsourced the cleanings to your company), I seriously considered dropping your highly priced Protection Plan. Finally I decided to extend my service with your company by one more year before making my decision. I'm glad I decided to give it another shot, as Chris was super professional and took the initiative to replace the leaky spigot without being asked. He also took the time to answer my questions thoughtfully and thoroughly, and gave me some helpful maintenance tips for my 30+ year old furnace. He reminded me of the technicians the gas company used to employ, being extremely knowable and professional. I will continue to purchase your company's protection plan in the foreseeable future, as long as I can request Chris!

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Excellent Service!

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Gentleman was very efficient and fixed my heater!

Great job

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Fantastic service

Thank you, Chris, for the furnace cleaning and check today, along with the helpful information.

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Excellent Service

Chris was very professional and informative. Also appreciated the call to come early. I messed up our prior appointment (wasn't home) and Advanced Energy Concepts was great rescheduling

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Job Locations

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Clean and check Lennox AC and Heating Unit

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Service of a mitsubishi ductless heat pump

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Service of a mitsubishi ductless heat pump

Service of a mitsubishi ductless heat pump

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Preventive maintenance on a Mitsubishi ductless system

Preventive maintenance on a Mitsubishi ductless system

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George P. Job Checkin

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Preventitive  maintence of a mitsubishi  Ductless split

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Clean and check Tempstar AC unit

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Alex P. Job Checkin

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Repair on Heil AC unit

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Alex P. Job Checkin

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Clean and check Lennox AC unit

Alex P.

Alex P. Job Checkin

Clean and check Goodman AC unit

Clean and check Goodman AC unit