So far we are very happy with the service we have received. Rich has been out to our house multiple times and Rich and Justin came out for the pre-install. These guys are extremely friendly and have answered all of our questions and concerns. We are getting a whole house humidifier, an air knight purifier and a cor thermostat. All of these products, recommended by Rich, have 5 star reviews and we are excited to get them installed on Tuesday. They were able to schedule this sooner than we expected as well. The whole process has been excellent.