Excellent service. Job well done.

Harry from Dover, DE

As always, service was outstanding.

Great Service

Deborah from Dover, DE

Tim is friendly and professional. He takes the time to explain things, and answer any questions.

Response from Air Doctorx Heating & AC:

Thank you for taking the time to complete our survey, and evaluate our employee and the work he did for you. We want our company to continue to improve in serving the needs of our customers. At your service.

Owner

Barbara from Dover, DE

Kind, thoughtful Specialist. Work was explained and finished in a proficient manner.

Response from Air Doctorx Heating & AC:

Thank you for taking your time to complete our questionnaire. We appreciate your feedback, as it helps us improve and continue to enhance our services. Merry Christmas and a blessed New Year to you in 2023. Always at your service!

Second Maintenance 2022

Michael from Dover, DE

I was contacted in advance of service technician appointment. We arrived on location at the same time. Ken went straight to work and checked home Carrier unit as well as separate split system for basement. I was told everything was in good condition. Thanks!

Response from Air Doctorx Heating & AC:

Thank you for taking the time to complete our review. We appreciate the feedback and your business. We always strive to do our best. Merry Christmas!

Semi annual service

Cathy from Dover, DE

Tim is polite and knowledgeable. Answered all my question. A pleasure to work with

Response from Air Doctorx Heating & AC:

Thank you for taking the time to review our company and team member. We appreciate your business and are glad we were able to take care of your HVAC needs. Always at your service.

Great Service

Lee from Dover, DE

Response from Air Doctorx Heating & AC:

Thank you for your review of our company and Comfort Tech Ken! We truly appreciate you for taking the time and doing that to help us always improve our staff and services. It was our pleasure to be of service to you.

Warranty visits

Regina from Dover, DE

I feel so confident in Air Doctorsx! I get my service inspections regularly and rely on Tim and other staff to do what’s needed. I highly recommend them for heating and ac needs!

Response from Air Doctorx Heating & AC:

Thank you for the wonderful review. We appreciate you taking the time to offer your feedback on our services and staff. It helps us to keep things moving in the right direction. At your service as always.

Knowledgeable, polite and friendly service.

Cathy from Dover, DE

Tim was very knowledgeable about the system and was friendly and informative about service and products. Very happy

Response from Air Doctorx Heating & AC:

Thank you so much for providing your feedback. We strive to provide top service and skilled technicians. We appreciate your business, and hope if you were satisfied with our services, you will share your experience with your friends. We remain - at your service!

Great service

Cindy from Dover, DE

Response from Air Doctorx Heating & AC:

Thank you for taking the time to review our company and service of our team member. We appreciate your business. At your service.

Great service

Kay from Dover, DE

Highly recommend

Response from Air Doctorx Heating & AC:

Thank you Kay for your 5 star review of our Comfort Tech Ken and Air Doctorx. It was our pleasure to be of service to you. Please let us know if we can do anything else for you in the future. Have a great day!

Semi Annual Maintenance

Stuart from Dover, DE

I have Air Doctorx service my systems every 6 months on their maintenance plan. I had them completely replace both of my systems about 7 years ago and I have been very pleased with the performance of the units and their service. I believe in preventive maintenance to make sure of that. I highly recommend them and have referred a few friends that have also done business with the company.

Response from Air Doctorx Heating & AC:

We thank you for being one of our long-term customers. We want to continue to earn your loyalty and provide you with the best service we can. We appreciate your referrals and promise to provide them with quality service as well.

Dustin was great !!

Virginia from Dover, DE

Dustin was very courteous, knowledgeable and professional. He did a great and thorough job.

Response from Air Doctorx Heating & AC:

Thank you for your wonderful review of our Comfort Tech Dustyn. He is a great asset to our company and we are pleased that he was able to provide you with the highest quality of service and expertise that we strive for here at Air Doctorx. It is our pleasure to be of service to you. Thank you.

First Maintenance Service 2022

Michael from Dover, DE

Couldn't provide 5-star rating given that I had set up a 10AM appointment. I left work and was home at 10AM. Nobody showed up after 45-minutes I went back to work. I spoke to Tim about future appointments maybe need to be call when on the way. Temperature inside the house was 65-degrees on a windy cold day when we arrived home for lunch. Wife was not happy. Heat was turned on and it soon warmed up.

Response from Air Doctorx Heating & AC:

We apologize that our dispatcher did not notify you that Tim was running late. His previous call took longer than expected. You should have been notified. We will review the process again with our dispatcher in this regard. We also regret that the house was not as warm as you would have liked it when you returned home. It is impossible for us to know where customers want their t-stat set. We don't want to waste their money by setting it too high when they are not home. We trust everything is working to your satisfaction at this time. Thank you again for helping us to improve our services.

Very thorough and helpful.

Robert from Dover, DE

Dustyn first explained everything he needed to do. He was very thorough, answered all of my questions, and documented everything on the system performance report. Thanks for a great job!

Response from Air Doctorx Heating & AC:

Thank you for taking the time to review our company and Dustyn's performance. We appreciate your business and any referrals you can send our way!

Well done!

Harry from Dover, DE

Outstanding Staff and an outstanding work.

Response from Air Doctorx Heating & AC:

Thank you for taking the time to review our staff and the services we have provided. We appreciate your business.