sales 5 stars / installers 3 stars / equipment 5 stars / after service 5 stars
Overall Experience
Quality
Price
Convenience
Jaime has the great combo of professional and warm towards the customer. He was very thorough on the tune up including washing down the boxes outside with my hose and then putting the hose away. He was helpful in informing me that I possibly needed a surge protector (which should have been offered by the Ambient consultants when I bought the new system) and informed me of the new price increase of my Ambient monthly retainer which I received no notice via email from the company. He even took the time to fix the new filters I had placed incorrectly and did so with humor and kindness. I would like him to come to all of my future calls. He is honest and kind and knowledgeable.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Did not provide services that were promised. Cost $249 before anything was even discussed and have been waiting for a quote that was promised that afternoon or first thing in morning and still never received it. So instead they keep sending these reviews, I would do your job instead of worrying about theses reviews.
Overall Experience
Quality
Price
Convenience
Great communication! Will be our go to for the future!
Overall Experience
Quality
Price
Convenience
having a manufacture home re piped. Steven is doing a great job. Very happy with work so far.
Overall Experience
Quality
Price
Convenience
These guys show up on time and get the job done. They are very knowledgeable and easy to work with.
Overall Experience
Quality
Price
Convenience
Johnathan was very helpful and answere all my questions. :)
Overall Experience
Quality
Price
Convenience
Michael Avery did a great job with customer service and a quick fix of my AC start capacitor got me running again
Overall Experience
Quality
Price
Convenience
All was great, except when they finished and left they forgot to turn back on the electrical breaker for the water heater.
Overall Experience
Quality
Price
Convenience
Brandon did an excellent job. He immediately started to work and diagnosed the problem and explained everything in detail what need to be done on our air-conditioning unit to get things running again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Checked all operations. Everything is working well at this time.
On arrival found unit with ice over indoor coil De ice with heat pump function Restart unit and check pressure amps on fan motor Found unit to be set at 70 with customer unknowing how much cooling this unit can handle Unit running proporly at this time inncooling at 76 Reviewed operation with customer
Arrived on site. Checked in with management. Replaced filter.
Arrived, checked in with staff. Inspected 2-door reach in standing freezer for defrost issue. Initiated manual defrost to no effect. Inspected sensors and controller. Found controller was programmed for electric heater defrost, but system has hot gas defrost. Changed parameter and retried manual defrost cycle. Hot gas defrost is effective and ice layer was melted away. Per customer request also inspected Traulsen 1-door freezer. Found that it has little to no cooling effect when operating, though motors all appear to be running. Pressures indicate a leak, and one audibly exists on the discharge port. Quoting leak repairs and nitro test to determine if the customer wishes to proceed with repair efforts on this system. 2-door freezer operational at the end of service.
Arrived on site and inspected recirc pump. Customer plugged back in and it turned on. Does not want to replace at this time. Customer stated he had a toilet that would not flush. Inspected toilet. Old Mansfield with heavy buildup. Recommended replacing and gave estimate. Customer accepted estimate. Installed AM Standard Cadet 3. New bolts, wax ring and flex line. Tested. No leaks. No issues. Flushes great. Caulked around toilet leaving space in back. No issues to report. Collected payment. Customer satisfied with todays service.
Arrived on site. Checked in with management. Obtained roof access. Replaced all filters.
Arrived on site. Gave the customer an estimate to replace the cartridge for the single handle shower valve. Also recommend installing a softener system. Customer accepted the estimate for the shower cartridge. Customer stated they will request an estimate for a softener install at a later time. Replaced cartridge and tested for functionality. Spout now open and closes normally. Customer happy.
Customer has polybutylene piping and needs repioe.Will come back tomorrow to do repipe customer would like us to call her phone at 1-928-530-3634 Jean when we dispatch.Made repair on 1/2” toilet water line will come back tomorrow for repipe of 2 bath MH with new water lines,angle stops and supply lines.Customer paid half down and will pay other half when complete.Arrived on site and repiped whole house with 3/4” main water line and 1/2” branch lines to all fixtures with supply lines and angle stops,will come back tomorrow to start up pipe under sinks,install beauty rings and make sure everything is still working properly.Turned water back on checked for leaks and we are leak free.Customer paid other half so job is complete and paid I. Full.
Input a replacement referral due to compressor blow out. Entire refrigerant lines are filled with acidic oils. Customer wants us to install a compressor provided by golden nugget. Quotes will be made, however due to compressor blow out, I advise not to install new compressor. New compressor will probably not last very long in system.
Arrived on site, notes stated to get access to home keys would be in lockbox next to the garage, diagnosed unit and found that furnace was not operational, I finagled furnace and found j was getting voltage in but not sending voltage for unit to operate, I tested blower motor and blower motor worked, circuit board is bad will need to replace circuit board, I also found that unit needs new sediment trap built and installed to bring unit up to code, also unit needs new secondary float switch they have the pan already but they need the switch. Customer approved to have a comfort consultant come out and give him quotes for replacement of furnace.
To supply and install a new Goodman/Amana PTC093G35AXXX PTAC 9K BTU 230V 3.5KW system. Will need to recover refrigerant from current system and charge new unit. Test operation. Went to shop and picked up new PTAC. Inspected unit. Saw what was belied to be oil. Performed leak search. No leaks. Drove to site and checked in with customer. Plugged unit in to verify operations before install. Unit worked. Removed old PTAC. Installed new.
Arrived on site. Checked in with management. Located all filters. Replaced all filters.
Arrived on site for plumbing.Flushed and drained water heater checked all plumbing fixtures and drainage.Everything is working properly just noticed some calcium build up.Gave customer estimate for hydroedge 48 and a tankless water heater.Customer stated they are going to go over their finances and get back to us.Maintenance is complete.
Performed maintenance and inspection on air conditioning system. Checked electrical connections and components and tested motors. Recorded amp draws refrigerant pressures and temperatures and observed operation. Customer mentioned bedroom is hot, recommended air flow test.
Arrived on site to perform cooling maintenance on Goodman split system. I checked the filter and set the thermostat into cooling. Noted to customer filter was out in the wrong way. Explained the airflow and pointed out which direction the arrow on the filter should point to. Customer did not have replacement filter at this time. I then checked temperature split, blower amps, blower assembly, blower capacitor, electrical connections, and indoor coil. I went outside and checked refrigerant levels, amp draws, connections, and capacitor readings. No issues found during this maintenance. All work is complete