We bought an air conditioner/furnace unit from Ambient Edge back in 2019. All was fine until after July 4th, the unit still worked but was unable to cool down the excessive heat we've been having. We called, they came out and told us we had a leak in the coil and that was the problem. The coil was covered by warranty but they did not have any replacement coils and the coils were on ' back order'. Three weeks later the coils were still on 'back order' and on my third trip to the office I asked them, 'what would you do if you were on my side of the counter in my situation ?' I mean I'm sure that I'm not the only customer who needs their coil replaced on their unit, and how can you not have replacement parts available during your peak season ? They kept telling me that they order the parts through Lennox and are at the mercy of when Lennox gets them in and apologized for not having any available. I offered to go online and search for a replacement coil and if I found one I would get it for them to install but they said they couldn't do that, it would void the warranty. Fortunately, one of their techs came out after our meeting and installed more freon in the unit [ at no charge ] to increase the cooling for the short term. I am very happy about their employees but really disappointed in their overall service or in this case - the lack of service. Spencer is the technician who came out and he was very professional. Thank you Spencer ! But I still need the coil installed !
