Arrived on site and checked in with Jason, he explained the issues they were having, went to the roof to begin inspection on there condenser. Opened the unit and found I was not getting high voltage to the unit, found the disconnect was installed upside down. Installed disconnect and unit came online. Checked capacitors, motor amps, electrical connections and refrigerant charge. Went to the air handler to inspect. Found the refrigerant charge was low. I presented Jason a few options and he decided to just add refrigerant only. I had him sign the estimate and sign the leak notification form, I clearly explaining we do not warranty just adding refrigerant, he understood. Performed all necessary work to add 1 lbs of refrigerant monitoring pressures, superheat, sub cooling and motor amps. Unit is cooling as designed upon departure. I submitted a repair quote sheet for all recommended repairs found during inspection. Ran customer’s card on file, verified approval and checked out with Brend