I put in a service request for two areas of concern. Which would be three HVAC units all having numbers on the thermostat coinciding with the unit on the roof. My account has notes to call me when on property, the service confirmation said I would receive a time frame when the technician was on property so I could ensure I was there. Neither of these happened. The technician told my chef who is not a contact whatsoever that two compressors are shot and not fixable. I called in since the other 2 units aren’t working and he didn’t comment on those. His answer is I have three thermostats to one unit, which is incorrect. Again, I have numbered thermostats to their units. He was not thorough and left the job incomplete. I have a wedding tonight that will have a reception in an 80° room because he didn’t take an extra five minutes. Completely unhappy with this company the last 3 months. I have requested to speak with management because at this point I do not want to work with this company going forward although I have a contract. I don’t find it to be an honest company at this point with the experiences that I have had with my recent technicians. This may be the most disappointing experience so far.
