Matheus was very personable and knowledgeable; he even wore shoe covers coming into the house! He thoroughly checked our rental unit and explained about the system, emergency and auxiliary heat as we are new to this unit and this rental. Very nice and respectful young man—wonderful first experience with Arctic due to Matheus. Thanks so much, Happy New Year and we’ll see you again in 6 months! Take care and God bless. (Homeowner name on your account is Samuel/Marie Moncure)