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We hadn't had heat for a couple of days. Arctic Sun was the fastest responder on porch.com and they had a technician over right away. Sam was extremely polite, knowledgeable, and he had the issue diagnosed in less than 20 minutes. He offered several options and got me going short term with the solution I found most economical presently. Sam needed to order a part but he got it same day and returned to install it timely on his way home. Thank you Sam. Thanks Arctic Sun!