Our technician was very pleasant thorough, and helpful. He explained what he would be doing, what he had found and what to look out for. Turns out the issue was minor, and easy to correct. We had a battery that was running low. We know that these things are difficult to predict and rather than wait to see if it runs another six months, we elected to switch it out to avoid an issue in the summer. He was able to do that for us quickly so we could get back to our day. Thank you Autumn Air Heating & Cooling LLC .