I called around 4 pm on Thursday after realizing one of our units wasn't working and with triple digit temperatures, we could not wait until the next day. After speaking to the scheduler, Taylor the technician called back to let me know an approximate time of arrival that evening. After other appointments he had scheduled, he called to let me know when he was on the way and made it within the time he estimated. I think he had us up and running within 10 minutes, replacing the capacitor. He was friendly and professional.
