We thought we just needed a minor repair. Turns out we had a leak in a coil and the part was going to be half the price of a new unit! We were not prepared to purchase a whole new unit, but they worked with us to help us get financing through Alabama Power and offered an option for other financing. They gave us a good deal, and filled the low freon so we wouldn't "smolder" until the new unit could be installed the next day.
