3548 35th Street
Rockford, IL 61109
815-873-6022

Local Reviews

Rated 4.8 out of 5 stars based on 2568 customer reviews

Outstanding work and customer service

They repaired my tankless water heater. The plumber/technician explained things well, and provided excellent service.

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Great service

I am unsure about the cost comparison, so I answered average. The service was exceptional and the time it took to perform the repair was also exceptional. Kevin knew what he was doing, found the source of the problem quickly, and made the repair in under an hour.

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Outstanding!

Very pleased with Axberg they showed up early and solved the problem quickly. Our plumber Kevin was outstanding and answered all of my questions. Will use again.

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Service call for heating

Came over quickly and didn't charge me into oblivion, as most HVAC businesses do during extreme weather.

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Great service

Overall good people they were there fast and got the job done

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Great Service!

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Kevin was Very friendly and knowledgeable

Daughter bought an older house and needed some plumbing work in bathroom, Kevin did a great job. This is the second time we have used Black Diamond. A few months ago my wife blew a circuit breaker and ended up shutting off one side of the box trying to reset it. She did not realize her mistake and called BD for help. The young man checked the box and noticed her error right away. Rather than standing in my basement for an hour and charging me hundreds of dollars for nothing, he explained the problem to her and charged us the least amount for the service call that he could. This honesty is why we used them today and they proved themselves to be fair and knowledgeable with plumbing as well. When I need any kind of service they provide, I will be call without hesitation.

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Great Service!

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Exellent service and knowledgeable employees!

They are very experienced people who explain all the options and do the job right.

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Great service at a fair price

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Great service

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Great service and knowledgeable

Kevin did a great job. Explained problems and corrected another plumbers work from a different company. Will use them again.

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THANK YOU

I would like to thank Axberg for helping me out in an unexpected situation! Our water heater 'went out' during the holiday chaos that was ensuing in our house, and Axberg came to assess the situation. Kevin helped determine that it needed to be replaced, that it was under warranty and instructed me on next steps to take care of. I called the manufacturer, as he stated, and was told I needed to get the water heater to the place of purchase to have exchanged. (what?!) Kevin was great! He and his helper came to my house, disconnected my water heater, took it to the store for me, picked up the new one, and installed it for me no questions asked. They were both fantastic!! They even instructed me on anything I needed to know about the new water heater going forward. Thank you so much for taking care of my stressful situation!

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Great service

Our tech was professional and courteous. Quick too. That is why we hired Black Diamond

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did a good job

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Job Locations

Ryan I.

Ryan I. Job Checkin


Ryan I.

Ryan I. Job Checkin

Water heater replacement


Ryan I.

Ryan I. Job Checkin

Water heater replacement


Ryan I.

Ryan I. Job Checkin

Water heater replacement


Kevin D.

Kevin D. Job Checkin

Installed sump pump


Kevin D.

Kevin D. Job Checkin

Installed new toilet


Kevin D.

Kevin D. Job Checkin

Install warranty tankless water heater.


Kevin D.

Kevin D. Job Checkin

Repair burst pipe


Kevin D.

Kevin D. Job Checkin

Installed water heater.


Kevin D.

Kevin D. Job Checkin

Repair frozen and burst pipe.


Kevin D.

Kevin D. Job Checkin

Check tankless unit


Kevin D.

Kevin D. Job Checkin

Rodded main sewer line.


Kevin D.

Kevin D. Job Checkin

Replaced toilet fill valve.


Kevin D.

Kevin D. Job Checkin

Installed tub/shower valve


Kevin D.

Kevin D. Job Checkin

Install tub/shower valve.