They repaired my tankless water heater. The plumber/technician explained things well, and provided excellent service.
I am unsure about the cost comparison, so I answered average. The service was exceptional and the time it took to perform the repair was also exceptional. Kevin knew what he was doing, found the source of the problem quickly, and made the repair in under an hour.
Very pleased with Axberg they showed up early and solved the problem quickly. Our plumber Kevin was outstanding and answered all of my questions. Will use again.
Came over quickly and didn't charge me into oblivion, as most HVAC businesses do during extreme weather.
Overall good people they were there fast and got the job done
Daughter bought an older house and needed some plumbing work in bathroom, Kevin did a great job. This is the second time we have used Black Diamond. A few months ago my wife blew a circuit breaker and ended up shutting off one side of the box trying to reset it. She did not realize her mistake and called BD for help. The young man checked the box and noticed her error right away. Rather than standing in my basement for an hour and charging me hundreds of dollars for nothing, he explained the problem to her and charged us the least amount for the service call that he could. This honesty is why we used them today and they proved themselves to be fair and knowledgeable with plumbing as well. When I need any kind of service they provide, I will be call without hesitation.
They are very experienced people who explain all the options and do the job right.
Kevin did a great job. Explained problems and corrected another plumbers work from a different company. Will use them again.
I would like to thank Axberg for helping me out in an unexpected situation! Our water heater 'went out' during the holiday chaos that was ensuing in our house, and Axberg came to assess the situation. Kevin helped determine that it needed to be replaced, that it was under warranty and instructed me on next steps to take care of. I called the manufacturer, as he stated, and was told I needed to get the water heater to the place of purchase to have exchanged. (what?!) Kevin was great! He and his helper came to my house, disconnected my water heater, took it to the store for me, picked up the new one, and installed it for me no questions asked. They were both fantastic!! They even instructed me on anything I needed to know about the new water heater going forward. Thank you so much for taking care of my stressful situation!
Our tech was professional and courteous. Quick too. That is why we hired Black Diamond