I would like to thank Axberg for helping me out in an unexpected situation! Our water heater 'went out' during the holiday chaos that was ensuing in our house, and Axberg came to assess the situation. Kevin helped determine that it needed to be replaced, that it was under warranty and instructed me on next steps to take care of. I called the manufacturer, as he stated, and was told I needed to get the water heater to the place of purchase to have exchanged. (what?!) Kevin was great! He and his helper came to my house, disconnected my water heater, took it to the store for me, picked up the new one, and installed it for me no questions asked. They were both fantastic!! They even instructed me on anything I needed to know about the new water heater going forward. Thank you so much for taking care of my stressful situation!