I called for service because our A/C wasn't working after a lightning strike to our home. My call was answered immediately and I was offered a next day appointment. I hesitated to schedule because it was extremely hot out and my husband has MS and doesn't tolerate the heat well. When I explained the reason for my hesitation I was given a same day appointment. I received a call saying they were running a bit behind, which was nice. Rosario arrived when they said he would, he inspected the equipment, explained what he found and our options for repair. He was very detailed and informative.