3548 35th Street
Rockford, IL 61109
815-873-6022

Local Reviews
for rockford, il

Rated 4.8 out of 5 stars based on 1116 customer reviews

Great service

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Great service

He was very nice, and he answer all my questions . So helpful

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Very quick response to problem.

Very quick response to problem with inoperative sump pump. Arrived within 90 minutes of first call to Axberg. Service techs were very courteous, professional and efficient.

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Outstanding service

Kevin was a great service person. Very easy to talk to and find our just what he was doing. I would recommend the services of Kevin at all future jobs. He was the greatest. Thanks for the great service. You have gained another customer . Merv

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Thank you Black Diamond

Kevin was a great technician! I will ask for him next time I need something done.

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Excellent Rep but way too pricy service charge for 15 minutes

Kevin was super and did a great job of unclogging my basement drain pipe going to the main sewer line in less than 15 mnutes. I would give the company a higher rating if it wasn't for the $230 service charge to run a snake 35 feet down the drain. I had no choice as the water was backing up in the basement and I couldn't wait for the local RotoRooter serviceman the following day. I guess $230 is cheaper than having to replace carpet. I also didn't realize the local Axberg plumbing company was bought out by Black Diamond which is not local which is probably a reason for the higher cost. Lesson learned. I'll rent a snake for $50 next time at Home Depot.


Response from Axberg:

Charles, we’re sorry that you are disappointed in the price following such a great job done by Kevin. This is one of the primary reasons that our plumbers get approval before any work is completed – and it looks like you did approve the price before we did the work. Here at Axberg/ Black Diamond, we do still consider ourselves a local company, as we operate out of our location on 35th Street in Rockford, we employ Rockford residents like Kevin, and we are very active in supporting the Rockford community. Prior to teaming up with Black Diamond in 2014, Axberg did not offer plumbing services at all, so we also love providing another option to Rockford residents – especially one that can show up on the same day instead of making you wait when you’re having an emergency. Thank you for giving us the opportunity and please let us know if there’s anything else we can help you with in the future.

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Quick Emergency Service

Had a backup on my main outlet at 7:00PM on a Sunday - someone was at our house by 8:00PM and the problem was solved by 9:00PM. Also appreciate the 1 year warranty on the service.

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Great service

Courteous. Explained all the options for problem and cost for each option. Did a great job and fully explained what he had done

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Service call

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Good workmanship. Cost was more than than I expected.

Service man arrived in shot time.

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Job Locations
for rockford, il

Kevin D.

Kevin D. Job Checkin

Installed ball valve


Kevin D.

Kevin D. Job Checkin

Install new main valve


Kevin D.

Kevin D. Job Checkin

Sump pump install.


Kevin D.

Kevin D. Job Checkin

Replace sump pump


Kevin D.

Kevin D. Job Checkin

Installed water heater.


Kevin D.

Kevin D. Job Checkin

Installed 2 sump pumps


Kevin D.

Kevin D. Job Checkin

New toilet


Kevin D.

Kevin D. Job Checkin

Reseal garbage disposal flange.


Kevin D.

Kevin D. Job Checkin

Install new water heater


Kevin D.

Kevin D. Job Checkin

Replaced sump pump.


Kevin D.

Kevin D. Job Checkin

Install kitchen faucet


Kevin D.

Kevin D. Job Checkin

Minor toilet tank rebuild


Kevin D.

Kevin D. Job Checkin

Removed garbage disposal.


Kevin D.

Kevin D. Job Checkin

Installed kitchen faucet and vanity pop-up drain assembly.


Kevin D.

Kevin D. Job Checkin

Rodded Branch line in basement