Kevin was super and did a great job of unclogging my basement drain pipe going to the main sewer line in less than 15 mnutes. I would give the company a higher rating if it wasn't for the $230 service charge to run a snake 35 feet down the drain. I had no choice as the water was backing up in the basement and I couldn't wait for the local RotoRooter serviceman the following day. I guess $230 is cheaper than having to replace carpet. I also didn't realize the local Axberg plumbing company was bought out by Black Diamond which is not local which is probably a reason for the higher cost. Lesson learned. I'll rent a snake for $50 next time at Home Depot.
Response from Axberg:
Charles, we’re sorry that you are disappointed in the price following such a great job done by Kevin. This is one of the primary reasons that our plumbers get approval before any work is completed – and it looks like you did approve the price before we did the work. Here at Axberg/ Black Diamond, we do still consider ourselves a local company, as we operate out of our location on 35th Street in Rockford, we employ Rockford residents like Kevin, and we are very active in supporting the Rockford community. Prior to teaming up with Black Diamond in 2014, Axberg did not offer plumbing services at all, so we also love providing another option to Rockford residents – especially one that can show up on the same day instead of making you wait when you’re having an emergency. Thank you for giving us the opportunity and please let us know if there’s anything else we can help you with in the future.
