The fellow named 'Tyler' was top-notch! He was thorough in explaining to me my service needs including answering any and all my many questions ....all while being patient and courteous. After installation of the new system, he returned to inspect and check that the system was both installed and working properly. Thus far I'm quite happy with Bay Area. Hang on to Tyler .... he does your company proud! I give him a excellent rating below and the remainder well above average. Thanks for asking, Howard