On July 3rd the unthinkable happened. Our a/c stopped working in 90degree hot and sticky. Since Bay Area installed the unit I called them and they got a man out to us. Unfortunately we needed a fan motor and the tech said due to the holiday could not get it till Wednesday....awh! When Wednesday arrived my wife called first thing in the morning and Lisa got right on it and said she would personally see what was happening and would have someone get back to her. Two hrs later Stacey called to inform her part was available and a tech would pick it up after finishing his call and come right over to install it. Yeah! We are chilling now! Thank You Lisa,Stacey and our tech Rob. Thank God we were covered under warranty!