Overall Experience
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
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Overall Experience
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Jose did a great job per usual. But the scheduling and office need to be better. Jose was running late due to the recent change to hot weather, but no call from the office. In the past, the office would have called and let me know he was behind due to the heat wave and rescheduled if need be. In fact I had to call the office at 4:15 and plead with the office to find out what was going on and when would Jose be there. They did as I requested - but why did I have to call and ask the office to do their job. Usually the office staff is more on top of this - not sure what has happened. Once Jose was there, the service was great.
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Yesterday morning around 10:00am, Justin and Marty came to repair my air conditioner and found it was frozen. “Let it thaw. We’ll come back tomorrow.” Today, Jose showed up late for the appointment (not very professional) and said he can’t determine what kind of refrigerant he needs because the label on my AC unit is illegible. “We won’t be able to fix it today.” This was at 4:00pm—late enough in the day that I am concerned I will not be able to call Armaro, the company that has fixed my air conditioner previously. Sean Nagle called me to tell me that Jose had run into a snag with our unit and needed to move on to another job. I explained that I have an infant and I need this problem to be resolved today. Sean told me that they need to investigate further because they can’t mix refrigerants, so it’s very important that they get the diagnosis correct. I asked if this mystery could have been identified yesterday when Justin and Marty were at my house. Sean said, “could they have seen that the label was rubbed off? Yes, probably, but it is what it is.” That is the wrong answer and not very professional. I won’t be calling Bay Furnace again for anything. Sean offered to come over himself to see if he could figure out which refrigerant I need. I told him I don’t need anyone else to look at it—I need someone to fix it and I can’t waste time with Bay Furnace when I know that Armaro has the answer to the refrigerant question already. I wanted to give Bay Furnace a chance. I liked Paul Dooney when I worked with him last year. But I have a 5-month-old daughter. She’s sweating in my house. Her bedroom is 90 degrees. This is Day #3 of a broken air conditioner. Your team should know what they need to identify on the first visit, but they didn’t and that’s not very professional. If Bay Furnace simply can’t fix something, you should say so. Then, I could call another company and get it fixed expeditiously. But to keep stringing me along is unconscionable. You’re not a professional outfit, Bay Furnace. Armaro is at my house now and my air conditioner is working. Their technician showed my wife a serial number that Jose could have used to look up the appropriate refrigerant. The technician showed my wife another location where the serial number is located. Your team should know these things or know how to find them out. Guardian
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Brian was very nice and gave us great service and information on replacement & savings
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See you in the fall.
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Did a great job on quickly finding problems and gave us some direction on how to prevent ir
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Jason and Jose were able to diagnose an odd problem with my A/C.
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After doing a routine yearly check up, Jose took extra steps to try to resolve a long term issue with the A/C.
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Check thermostat check blower motor check filter customer supply. Cycle unit on to check compressor and fan motor working. Check capacitor 40+5+440 Dual Run Cap. Supply air 51* return air 69*. Wash and clean condenser coil. Outdoor temperature is 76*. At time of dispatch unit is working.
Heating tune up. Replace filter and water panel. Gherkin garage heater and adjusted manifold gas pressure.
Warranty Part. Replace 24V 40V Transformer, Replace Plug Ez-Flex #16 & Replace Blower Door Switch, Cycled Unit, Fine At This Time. Recommed Maintenance For Furnace And A/C Unit.
No cooling. I found the unit was void of refrigerant. I quoted for furnace and ac replacement.
Club Furnace And Humidifier Tuneup.Replace #35Wp. T-Stat, 3-Wire Spark Igniter, 90% Inducer Assembly, Electrical, 3.5†W.C. Gas Valve, #413Sg, Drain Trap, Blower Motor, 69* Outside, “Humidifier†Fan Power, Scale Control Insert, Water Valve, Solenoid, Feed Tube, Cycled Unit, Clean And Check.
Condensate pump had failed to operate. I replaced the condensate pump and cycled it twice with proper operation by then cycled the air conditioner with a 24° temperature drop. System is operational at this time.
No heat. I found that the Koment through the wall unit has a failed gas valve. I was able to light the pilot however every time the thermostat control turned it off it would shut the entire system down. This would require to light the pilot every time you want to be in it to him. Due to age and condition I highly recommend replacement of the through the wall unit.
System Leaking. At Are Arrival Found Hot Water Tank Replace Due To Leaking, Check Heatpump A/C R410A, 1st & 2nd Stage, Check Drain Trap, Flushed WIth Water, Cycled Unit Fine At This Time.
Unit Not Working. Found A Bad Transformer No 24V, Order Part Under #Warranty Will Follow Up To Replace Transformer.
System Leaking. Found A Plug Drain Trap Cleanout With Co2 And Water Add Gel Tab Downflow Unit, Cycled Unit Fine At This Time.
Ryan went with nephew who works for EK Roberts
I found a failed blower motor. The customer is receiving a a quote for equipment replacement.
