Jose did a great job per usual. But the scheduling and office need to be better. Jose was running late due to the recent change to hot weather, but no call from the office. In the past, the office would have called and let me know he was behind due to the heat wave and rescheduled if need be. In fact I had to call the office at 4:15 and plead with the office to find out what was going on and when would Jose be there. They did as I requested - but why did I have to call and ask the office to do their job. Usually the office staff is more on top of this - not sure what has happened. Once Jose was there, the service was great.
