We had some issues which we could not get addressed; Cathy and Lydia listened and sent Shaun Reynolds out to fix the problems. He assurred us that he was going to take care of all of our issues which he did! Shaun was personable, professional, very knowledgable and thorough. It took almost five years for Bell to get our furnace functioning properly because they would not listen, however, we believe Shaun has found and fixed the problems.