Placed a call for hot water tank service (tank leaked, no hot water). Dispatcher set up an appointment for a Monday between 11-1 o'clock. On Monday morning received a call from the Black Diamond dispatcher, and indicated Raudel would arrive within 30 minutes, which he did. He checked the tank and concluded it need to be replaced. He also checked and found it was still under warranty, and gave us an option to extend the warranty. Raudel explained about the importance of draining the tank to remove sediment. He drained, disassembled, and, removed the old tank, and prepped the new one. Long story short, I would recommend Black Diamond, and especially Ruadel. He was professional, friendly, polite, and definitely has the experience to get the job done. I would definitely request Raudel be sent the next time I contact Black Diamond for service or installation. He takes great pride in his work and it shows. Thanks Raudel! :)
