Great service, excellent technician.
The service started a couple of weeks ago and ultimately we have a working AC system and a new furnace; we are very pleased. The service, scheduling, promptness, courtesy, and workmanship have been excellent. We'd like to thank Anthony, Dan and Dan, Craig and Craig, Kory, Scott, and Tim. Let's not forget McKenzie and Andy with the scheduling and follow-up. Thanks again.
The Craig and Craig team worked very well; installation went well. Thermostat and furnace details/operation were explained carefully and thoroughly. Great workmanship. Arranged for chimney liner (for gas water heater) to be installed at a later date.
Hunter is prompt, courteous, and thorough. He answered all my questions and taught me a thing or two. The new fan checked out perfectly. He explained all the differences and answered questions about the service. Good man! It is an expensive motor, but it is absolutely necessary; I have no complaints.
On time. Very thorough. Very competent. Results of inspection and service were explained in easy to understand terms. All inquiries were handled in a professional manner--professional!
Black-Haak has been nothing but amazing. From their service people to their office people, just kind and true professionalism. I highly recommend Black-Haak
I had an emergency electrical problem. Black Haak had very quiet response time. They did a great job at a great price. I am very pleased and highly recommend them to anyone. Just awesome!
The serviceman was very nice and seemed very knowledgeable of what he was doing.
Dan is very people oriented and helpful in showing us how to use equipment and controls. Dan gets an A for the day!!
Hunter was very courteous and friendly in completing our annual check-up. I respect the fact that he was thorough and communicated with us the entire time.
Performed the level 2 package cleaning. Furnace: Burners and flame sensor are clean. Heat exchanger looks good. Combustion readings were normal. Drain is clear. No CO detected in the air. Igniter ohmed okay. High limit passed the safety check. Heat rise was 42Â°. AC: No leaks detected. Electrical components from the compressor tested good. Capacitor is starting to test low. Condenser coil is clean. Refrigerant pressures were normal. Subcool was 10Â° with a 20Â° temp split. All equipment is operating properly.
Performed furnace start up. I adjusted the gas pressure. The furnace is operating properly at this time.
Completed gas furnace replacement. Disconnected and removed old furnace. Set new furnace on blocks and reconnected the ductwork and gas piping. Installed new 2â€ pvc pipes for the intake and exhaust and ran to exterior of the home through the wall. Installed a new T4 thermostat and connected the wiring to the new furnace. Capped off the old furnace vent hole into the chimney. Thank you for choosing Black-Haak Heating. Please take a moment to fill out our online survey.
Replaced the condenser motor. I also cleaned out the bottom of the AC. Unit is cooling properly.
AC cover delivered.
Pkg clean and tune. Furnace. Cycled system. Checked heat exchanger. Found exterior of heat exchanger looked ok. Checked interior of heat exchanger. Found several areas of deep etching and large rust spots. This indicates weak spots in heat exchanger. Checked and cleaned burners. Checked electrical systems. Checked for CO outside of flame shield. Checked for CO in airstream. No CO found in airstream. This system is very old and showing signs of high energy use. Parts for this unit will be very difficult to find and very expensive. Due to age, condition, and cost to repair, second opinion is recommended. AC. cycled system. Checked electrical compartment. Capacitor tested lower but ok. Contactor is ok. Used coil cleaner on condenser coil. Hooked up gauges and checked pressures and temps. Indoor coil was at 41, subcooling was 10, superheat was 15, indoor temp split was 18. System is worn, but operating normal at this time. Job complete.
Quoted options and emailed
Performed the new furnace start up. No gas leaks detected. Combustion readings were normal. No CO detected in the air. Drain is working. High limit passed the safety check. Heat rise was 50Â°. Unit is heating properly.
Performed preferred customer air conditioning cleaning. Cleaned the condenser checked the electrical. Cycled the air conditioner. Checked the refrigerant levels. Found that the unit is low on r22 refrigerant. Recommended a second opinnion. Customer will call us if they want some options. The air conditioner is 17 years old. Average life of an air conditioner is 14 years. Unit failure is expected. The air conditioner is cooling at this time.
Pkg clean and tune. Furnace clean and tune. Cycled system. Checked heat exchanger, ok. Checked and cleaned burners and flame sensor. Both ok. Checked gas pressures. Checked connections and clamps, ok. Tested levels of CO and XS air in exhaust. Both had normal levels. No CO found in airstream. System operating normal at this time. Ac. Cleared drain line. Checked indoor coil, ok. Cycled system. Checked and cleaned electrical compartment. Used coil cleaner on condenser coil. Hooked up gauges and checked pressures and temps. Subcooling and indoor coil temp are normal. Temp split was 18. System operating normal at this time. Job complete.
Ac clean and tune. Customer stated that they heard banging from the system last night. After turning the fan off for a few mins, the noise went away. Cleared drain line. Cycled system. Checked and cleaned electrical compartment. Tested compressor, tested lower, but within normal range. Tested fan motor, tested ok. Used coil cleaner on condenser coil. Hooked up gauges and checked pressures and temps. Subcooling was 10 degrees, indoor coil was at 43, indoor temp split was 20. System has some signs of getting worn, but operating normal at this time. Average life expectancy for this unit is 14 years. Checked fan blades and mounts. All were secured. If noises return, customer to call us back. I could not find any reason for this noise at this time.
Performed the level 2 furnace cleaning. Burners and flame sensor are clean. Heat exchanger looks good. Combustion readings were normal. No CO detected in the air. Drain is clear. Heat rise was 45Â°. High limit passed the safety check. Unit is heating properly.
Performed AC clean and tune; inspected the condenser electrical compartment and tested components, sprayed condenser with coil cleaner, cycled the system on and checked pressures and temps 3 degrees of subcooling with a 12 degree temp split also 31 degree evaporator coil. This system appears to be low on charge recommend looking into options. Job complete
Repaired wires in soffit area.
Performed first year furnace cleaning; inspected the exhaust and intake PVC ensuring all connections were secured, removed and cleaned the burners along with the flame sensor, cycled the system and checked gas pressures, as well as performed a combustion test verifying no CO in the airstream. This system is currently operating normal at this time job complete