Great service, excellent technician.
The service started a couple of weeks ago and ultimately we have a working AC system and a new furnace; we are very pleased. The service, scheduling, promptness, courtesy, and workmanship have been excellent. We'd like to thank Anthony, Dan and Dan, Craig and Craig, Kory, Scott, and Tim. Let's not forget McKenzie and Andy with the scheduling and follow-up. Thanks again.
The Craig and Craig team worked very well; installation went well. Thermostat and furnace details/operation were explained carefully and thoroughly. Great workmanship. Arranged for chimney liner (for gas water heater) to be installed at a later date.
Hunter is prompt, courteous, and thorough. He answered all my questions and taught me a thing or two. The new fan checked out perfectly. He explained all the differences and answered questions about the service. Good man! It is an expensive motor, but it is absolutely necessary; I have no complaints.
On time. Very thorough. Very competent. Results of inspection and service were explained in easy to understand terms. All inquiries were handled in a professional manner--professional!
Black-Haak has been nothing but amazing. From their service people to their office people, just kind and true professionalism. I highly recommend Black-Haak
I had an emergency electrical problem. Black Haak had very quiet response time. They did a great job at a great price. I am very pleased and highly recommend them to anyone. Just awesome!
The serviceman was very nice and seemed very knowledgeable of what he was doing.
Dan is very people oriented and helpful in showing us how to use equipment and controls. Dan gets an A for the day!!
Performed preferred customer furnace cleaning. Cleaned the burners and the flame sensor. Checked the furnace heat exchanger. Wiped down the inside of the furnace. Checked the electrical. Cycled the furnace and performed a furnace combustion test. The furnace is running normally at this time.
The pilot on the fireplace went out. I opened up the fireplace and cleaned the pilot assembly, there was a lot of carbon/soot build up on the thermopile. I tried starting the pilot back up with the sparker and wasnâ€™t able to get it going, itâ€™s sparking lower than it should out of the gas flow. I used my torch to get the pilot started and it stayed on like normal. The wall switch doesnâ€™t always turn the gas on, itâ€™s starting to go out. They have a relative whoâ€™s an electrician that will get that switch taken care of. The office will follow up with pricing and to setup a furnace cleaning. Thank you for choosing Black-Haak Heating.
Pkg clean and tune. Furnace. Cycled system. Checked heat exchanger, ok. Checked, removed, and cleaned burners and flame sensor. Both are ok, checked electrical connections and clamps. Checked and adjusted gas pressures to maximize efficiency. Tested for CO and XS air in exhaust. Found XS air higher than normal in exhaust. Adjusted gas pressures down slightly to lower XS air levels back within range. CO levels in exhaust are normal. No CO in airstream. System operating normal at this time. Ac. Cycled system. Checked and cleared drain lines. Checked and cleaned electrical compartment. Capacitor and contactor are in working order. Compressor and fan motor tested ok. Used coil cleaner on condenser coil. Hooked up gauges and checked pressures and temps. Indoor coil tempmwas 39. Subcooling was 11, indoor cooling was 17. System operating normal at this time. Job complete.
Aaron said the air conditioner took a long time to catch up after being installed. I cycled the air conditioner. I checked the pressures and temperatures. The pressures are good and ther is 10 degrees of subcooling and superheat which is good. There is a 21 degree split which is great. I double checked the install. Aaron taped up the air leaks in the ductwork. The air conditioner is operating properly.
Furnace clean and tune. Cycled system. Checked heat exchanger. Found minimal rusting and corrosion. Removed, checked, and cleaned burners and flame sensor. Both are ok at this time. Checked and adjusted gas pressures to maximize efficiency. Checked electrical connections and clamps. Both are tight. Normal levels of CO and XS air in exhaust. No CO found in airstream. System operating normal at this time. Job complete.
Performed the level 2 furnace cleaning. Burners and flame sensor are clean. Heat exchanger looks good. Combustion readings were normal. No CO detected in the air. Drain is clear. High limit passed the safety check. Heat rise was 53Â°. Unit is heating properly.
Performed preferred customer furnace cleaning. Cleaned the burners and the flame sensor. Wiped down the inside of the furnace. Checked the electrical. Cycled the furnace. Performed a furnace combustion test. The furnace is running normally at this time.
Gas leak repair on gas fireplace.
Performed the level 2 AC cleaning. No leaks detected. Refrigerant charge was normal. Condenser coil is clean. Electrical wiring tested good. Both capacitors, one for the condenser and the other for the fan, tested below their required zones. Average life of system is 12-15 years. Unit is currently 30+ years. Due to age, condition, and cost for future repairs and service, I recommended a second opinion to discuss options. Customer said the AC breaker sometimes trips off. Because of this, we will be doing an electrical inspection free of charge, per Joel. Office will call to schedule.
Furnace clean and tune. Cycled system. Checked heat exchanger. Found all three chambers are rusted and corroded. No cracks found at this time. Checked and adjusted gas pressures to. Found all wires connected and clamps tight. No visible signs of water leaks. Checked limit switches and high limit switches. Cleared drain line. System is operating normal at this time. Job complete.
Furnace start up. LP was just turned on and checked by utility company. I checked for any gas leaks with gas sniffer. No leaks found. Cycled system several times to get gas through valve. Checked incoming and outgoing gas pressures. Adjusted pressures to maximize efficiency. Checked electrical connections and clamps. Checked for levels of CO and XS air in exhaust, normal levels found. No CO found in airstream. System operating normal at this time. Job complete.
Performed the level 2 package cleaning. Furnace: Burners and flame sensor are clean. Heat exchanger looks good. Combustion readings were normal. Drain is clear. No CO detected in the air. Igniter ohmed okay. High limit passed the safety check. Heat rise was 42Â°. AC: No leaks detected. Electrical components from the compressor tested good. Capacitor is starting to test low. Condenser coil is clean. Refrigerant pressures were normal. Subcool was 10Â° with a 20Â° temp split. All equipment is operating properly.
Performed furnace start up. I adjusted the gas pressure. The furnace is operating properly at this time.
Completed gas furnace replacement. Disconnected and removed old furnace. Set new furnace on blocks and reconnected the ductwork and gas piping. Installed new 2â€ pvc pipes for the intake and exhaust and ran to exterior of the home through the wall. Installed a new T4 thermostat and connected the wiring to the new furnace. Capped off the old furnace vent hole into the chimney. Thank you for choosing Black-Haak Heating. Please take a moment to fill out our online survey.
Replaced the condenser motor. I also cleaned out the bottom of the AC. Unit is cooling properly.