Our technician Gary did a phenomenal job! He was very efficient and explained everything well to us. He had our furnace back up and running in a matter of minutes which was wonderful! Thank you so much!
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Tec explained the word he did and answer all my questions very well
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The service started a couple of weeks ago and ultimately we have a working AC system and a new furnace; we are very pleased. The service, scheduling, promptness, courtesy, and workmanship have been excellent. We'd like to thank Anthony, Dan and Dan, Craig and Craig, Kory, Scott, and Tim. Let's not forget McKenzie and Andy with the scheduling and follow-up. Thanks again.
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The Craig and Craig team worked very well; installation went well. Thermostat and furnace details/operation were explained carefully and thoroughly. Great workmanship. Arranged for chimney liner (for gas water heater) to be installed at a later date.
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Hunter is prompt, courteous, and thorough. He answered all my questions and taught me a thing or two. The new fan checked out perfectly. He explained all the differences and answered questions about the service. Good man! It is an expensive motor, but it is absolutely necessary; I have no complaints.
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On time. Very thorough. Very competent. Results of inspection and service were explained in easy to understand terms. All inquiries were handled in a professional manner--professional!
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Black-Haak has been nothing but amazing. From their service people to their office people, just kind and true professionalism. I highly recommend Black-Haak
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I had an emergency electrical problem. Black Haak had very quiet response time. They did a great job at a great price. I am very pleased and highly recommend them to anyone. Just awesome!
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The serviceman was very nice and seemed very knowledgeable of what he was doing.
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Dan is very people oriented and helpful in showing us how to use equipment and controls. Dan gets an A for the day!!
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I devlivered the new filter pads, I checked the filter, it was clean. I let the pads by the geo unit. I removed the bad ballast in the uv light. I installed the new ballast. I replaced the uv lights as well. Cycled the uv light, it’s working properly now. The office will send a bill for the filter and uv light bulb. The ballast is under warranty.
Furnace clean and tune. Cycled system. Checked heat exchanger. Found all chambers have some rusting and corrosion. No cracks found visibly. Checked, removed, and cleaned burners and flame sensor. Both ok. Found igniter to be getting worn. Whiting found on igniter surface, no cracks found at this time. Checked and tightened electrical connections and clamps. Cleared drain lines, no obstruction found in lines or pressure tubes. Checked and adjusted gas pressures to maximize efficiency. Preformed combustion test. Normal levels found in exhaust. No CO found in airstream. System showing some signs of getting worn, but system operating normal at this time. Job complete.
Performed furnace clean and tune. Found the water leak was caused by the rubber exhaust coupling not being installed properly. I fixed the coupling. The furnace is operating properly and safely.
No heat Dirty flame sensor Recommend cleaning Took payment for cleaning but did not complete cleaning
Furnace clean and tune. Cycled system. Checked heat exchanger, ok. Checked, removed, and cleaned burners and flame sensor. Both normal. Igniter tested normal. Checked and adjusted gas pressures to maximize efficiency. Checked and tightened electrical connections and clamps. Cleared drain lines. Preformed combustion test and found normal levels no CO found in airstream. System operating normal at this time. Job complete.
No heat on boiler. Boiler was showing e04 code. This code means there was an interruption of power during a heat call. I reset the boiler. It is heating now. He expansion tank is leaking and needs to be replaced. I also recommend having maintenance done to the boiler, furnace and air conditioner. Average life of high efficiency boilers is 10-15 years. Office will call when we have the expansion tank. Office will call to schedule maintenance. We will send a bill. I drained water out of the piping. I removed the leaking expansion tank. I installed a new expansion tank. I purged air from the piping. I cycled the system. The boiler is heating now and there are no water leaks.
I removed the failed blower motor. I installed the new blower motor. I cycled the geo system. The geo unit is heating properly at this time. We will call to schedule a clean and tune.
No heat. Cycled system. Pre purge would cycle, but would not engage igniter. Checked filter. It was dirty, but not too restrictive. Found code of 23, witch is a pressure switch failure. Found obstruction in drain lines. Cleared and system would still not fire. Checked pressure switches and found them both full of water. This was causing them not to operate properly. Cleared as much water as I could out and cycled several times. System fired and is operating normal at this time. Recommend full clean and tune to check for any additional issues with this system. Job complete.
Furnace clean and tune. Cycled system. Checked heat exchanger. Found etching in all chambers, but no cracks found with camera. Checked, removed, and cleaned burners and flame sensor. Both ok. Found igniter getting worn with some warping found in igniter housing. Tested normal at this time. Checked and tightened electrical connections and clamps. Cleared drain line. Checked and adjusted gas pressures to maximize efficiency. Preformed combustion test and found normal levels in exhaust. No CO found in airstream. System is showing signs of getting worn, but operating normal at this time. Job complete.
Performed the level 2 furnace and fireplace cleaning. Furnace: Burners and flame sensor are clean. Heat exchanger looks good. Combustion readings were normal. No CO detected in the air. Drain is clear. High limit passed the safety check. Heat rise was 50°. Fireplace. Cleaned the pilot. Inspected the logs. Wiped away dust from the upper and lower compartments. Cleaned the glass. Replaced the embers. Cycled fireplace and fan. Everything is heating properly. We will need to deliver a pack of 16x25x1 electrostatic media filters.
Came out to check the fireplace. The pilot wouldn’t light at all. There was a spark at the pilot assembly, but that was it. Power was coming to the gas valve. I couldn’t smell any gas while trying to light the pilot either. Customers said this has been an on going issue. They were having issues with the flame being very low and then going out. Gas valve is bad and needs to be replaced. We will call to quote and schedule a return.
Removed and cleaned and reinstalled flame sensor Removed and cleaned and reinstalled gas burners Checked gas outlet pressure Checked igniter Checked filter and replaced Inspected and tested inducer motor and blower motor Checked your condensate drain trap Furnace working well at this time Checked humidifier and replaced water panel Tune ups maintain warranty
Performed the level 2 unit heater cleaning. I cleaned the pilot and burners. I wiped away dust. Inspected the heat exchanger for cracks and didn’t find any. Combustion readings were normal. No CO detected in the air. Heat rise was 59°. I did a gas leak search and didn’t find anything. No smell of gas either. Unit is heating properly.
No heat the thermostat and zone board were blank. I checked the furnace. I found the interlock switch had failed and wasn’t sending power to the circuit board. I bypassed the interlock switch. The furnace is heating now. We will order the switch and come back to replace it.
Removed and cleaned and reinstalled flame sensor Removed and cleaned and reinstalled gas burners Checked gas outlet pressure Checked igniter Checked filter Inspected and tested inducer motor and blower motor Checked your condensate drain trap Furnace working well at this time Tune ups maintain warranty