Came out to check the fireplace. The pilot wouldn’t light at all. There was a spark at the pilot assembly, but that was it. Power was coming to the gas valve. I couldn’t smell any gas while trying to light the pilot either. Customers said this has been an on going issue. They were having issues with the flame being very low and then going out. Gas valve is bad and needs to be replaced. We will call to quote and schedule a return.