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Overall Experience
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Professional customer service from initial call to actual service rendered. Servicer was neatly dressed and polite. Pricing was good also.
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Alex arrived on time and preformed a thorough inspection of my wall heater. He answered all my questions and educated me on the proper use of my heater and all safety precautions. I would certainly recommend your company to friends and tell them to ask for Alex!
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Rene has always provided us with great service and is very professional. He takes time to explain what exactly your system needs if it requires repair, which I really appreciate. Very knowledgeable technician!
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I've bought two brand new AC systems from Brody Pennell. I bought the first one for my condo back in 2002, and, after I sold the condo, I bought a new AC system from Brody Pennell for my house. I'm a return customer because the service is absolutely first rate. I have a maintenance contract which is well worth the reasonable cost to make sure the system always functions optimally. Rene Morales is the Brody Pennell Service Technician that comes to my house to do the regularly scheduled maintenance and/or take care of any problems that arise to make sure I'm up and running as soon as possible. In fact, that happened just yesterday, and, although it was late in the day and I was his last appointment, Rene dedicated himself to solving the problem and making sure my home was cool and comfortable before he left. Rene is a consummate professional with years of experience and a wealth of knowledge about the equipment. More important, he is a genuinely kind and caring person with a serious work ethic who always goes above and beyond to solve any issue that arises. Rene is absolutely the best and Brody Pennell is very fortunate to have him representing their company in the field.
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Been a customer for years and always pleased. Rene is very thorough, neat and friendly!
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Rene Morales was great arrived on time and rapidly diagnosed the problem. Fixed in about 45 minutes and showed me exactly what he did. I am very satisfied with his woek.
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Always knows where to go in the building and what to do ! I'm efficient and courteous .
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Rene provided outstanding heating and air conditioning service at my home today. He arrived at the designated time. Among other services, he replaced my filter - In addition to servicing my outside A/C unit, he also went above and beyond the call of duty by double checking my exterior A/C drainage system
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Rene was very professional and quick. I appreciated the call before coming since I work close by
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Routine maintenance for 2 split systems units.
Routine maintenance for 2 split systems.
Service wall heater ...cleaned burners and orifice ...checked gas pressure and inspected pilot ..system working properly good and safe to use .
Performed cooling maintenance on heat pump split system ..replaced filters checked capacitor and contractor also refrigerant charge and washed out door unit...
Maintenance for a split system unit cooling call.
