The technician arrived promptly and immediately began working after introducing himself and telling me a little about the company. He was very professional, knowledgeable, and courteous. He made the process comfortable and the information he provided from his findings were explained to me in a vivid and precise manner. I felt included on the whole process and did not feel pressured or under any obligation to make a fast decision as the company was a second/third opinion. I was thoroughly impressed and I appreciate the opportunity on meeting Derek P.
