Terrence was great, but it ends up that Budget called back and called him incompetent, saying they would like to send a "more competent" person to assess our AC. Budget was contracted under HSA Home Warranty but did not understand their coverage. The 1st tech, Bo, charged us $340 for refrigerant that was covered under warranty (Terrance knew this), and it ended up Bo should have checked for leaks on the 1st visit two months ago, but he said HSA restricted him to only fill the refrigerant and wait. If Bo had known HSA's policy (he claimed to be an expert), it would have saved us two months of this garbage. The operators have constantly tried to blame me or HSA for my problems, when it ends up that they should have fixed the problem back in April. Now I am without air through the 4th of July weekend, Budget has admitted they made a mistake, but has done nothing to make it right other than to commit to a warranty covered replacement (what they are set to do anyways) in four hot summer days. They refuse to get us a hotel and expect my wife and two children to live in a 90+ degree house through the weekend.
