Budget was assigned to me by my home warranty coverage. They called me the same day I filed a service request and were able to schedule on a date and time that fit my schedule. Jackie called me when the technician was on the call just before mine and then again when he was on his way. Very professional. The technician, Greg, was friendly and courteous. I told him the problems with my furnace and a/c and he explained how he would repair them. He worked quickly and efficiently making sure everything was working properly. He took the time to explain everything to me. I would definitely use them again and am considering an HVAC service contract with Budget going forward.