A little bump on the road as the technician that was scheduled to check my water heater was sent to the wrong address. So after waiting all day, they finally sent another technician out; glad it was Ross, he made the whole bad experience better; he is definitely an asset to your company. I am giving one below average rating only because of the inconvenience I had with the first technician that never showed up. This has nothing to do with Ross's great service.
