Gus came today to do the spring maintenance. Gus arrived during the promised time window. He was very polite and courteous. I appreciate the fact that he told me what he would be doing and informed me when he changed locations. I am so pleased with Carolina Heating and Air. When our air was out last month you were able take care of it on the same day. Bob was just as polite, courteous and helpful as Gus was today. James, who came by to help Gus finish up was just the same. Your customer service ranks right up there with Chick-Fil-A and Publix!