Kevin installed our water heaters. He was very knowledgeable and left the work area very clean. I would definitely recommend Kevin and Casteel.
Scott did a very good job. He was professional and very straight forward with my options.
I felt very comfortable and pleased with Scott's service. He explained things to me so that I understood and thoroughly checked my HVAC system for any issues.
Zabed was thorough and explained everything to us. One of our units can only be reached with a ladder, and even in the rain, he went out and got our ladder to complete his work.
I would trust Casteel for future issues, everyone from the office to the tech were friendly and helpful
The service person was truly only interested in selling me a new unit. I do not have 4000 to just put in a new system if my old one can be repaired. It was determined that I needed a new circuit board and that it would cost around $800 or more. The gentleman went out to his truck to bring in a used box that contained a board that was not the same as the one depicted on the box. Apparently, you guys take old boxes and place in new product...I don't get it. He stated that he would send us an invoice of the day's visit after explaining to my husband that we had not been quoted the correct price for the evaluation. Really, that was what the telephone person quoted therefore it is not my fault or issue...that should have never even been stated as that comes off offensively. It was also stated that we would receive a quote for the installation of the circuit board and that someone would call us to set up the next appointment since he did not have the right "box" of equipment for my system. No one ever called the next day, which happened to be Friday. When my husband had to be the one to call to follow up, he was told that no one could come out til Monday. Only after he complained did they try to figure out a way to fit us in. I ended up calling a service person - a small business owner who came out to fix my circuit board for a much lower price than we were quoted by Casteel and did not charge us a service fee. How is it a company with the Christian fish symbol can go around bullying customers into buying new units they really don't need and then treating them like we were treated is beyond me. How is it a small business owner can provide better service at a better price. I get one review doesn't mean so much to a company such as yours but rest assured this is one of several reviews I intend on putting out. You should not try to capitalize on the fact that we live in Atlanta and need cool air. Your service fees should go towards the repair if a repair is performed/scheduled. Again, I will not be doing business with you and will continue to do business with the small business owner. I would appreciate my $71 returned to me based on my experienced as it was a complete waste of time on my part and violation of my trust that with your Christian symbol you would be a company that stood for good customer service.
Scott came out and gave me an honest accessment of my unit and what to expect with each possible repair/replacement route. I didn't feel like he was trying to sell me on a new unit, but explained well enough why I needed one.
I have used Casteel for two years now. I have always been impressed with their customer service both in and out of the office. The technicians I have had come to my home for service are not only courteous & professional, but they always give honest advice for what is best in the situation. I love Casteel!!
Sealed pipe penetration from inside and outside. Replaced water heater up to code. Replaced back hose bibb. Thank you for choosing Casteel.
Cleared the clog for the kitchen sink. Replaced the pressure regulator and set the pressure to 70 psi. Thank you for choosing Casteel.
Replaced two water heaters and the pressure regulator. Thank you for choosing Casteel
Performed 2nd visit on 1 system cooling maintenance
Performed 1st visit on 2 systems cooling maintenance
Performed 2nd visit on 2 systems cooling maintenance
Performed 2nd visit on 1 system cooling maintenance
Performed furnace tune up 2 systems signed up customer for maint plan
Performed 2nd visit on 1 system heating pm maintenance
Performed 2nd visit on 1 system heating pm maintenance
Performed 1st visit on 2 systems heating maintenance included with install.
Performed 1st visit on 2 systems heating pm maintenance
Performed heating pm maintenance on 2 systems
Performed heating pm maintenance on 2 systems