Fabio handled a difficult situation with grace and aplomb. He diagnosed the problem with my boiler, and demonstrated great empathy in sharing the news that I would have to be without heat until the parts could be secured after the weekend. Two days later, He arrived on schedule for the follow-up appointment, installed the new parts and then waited patiently after my electricity went out during a major Winter storm. He returned when the power came back on, to ensure everything was working properly, and complete the repairs. Despite 2 nights with no heat (through no fault of either Fabio or his company), I was happy to have Fabio on the job.
