Jamie promptly returned my after hours phone call. She was patient, technically knowledge, and diligently tried to resolve my issue. After determining that there was no quick fix, she scheduled an early morning service appointment despite the fact that I was not an existing customer. Her sincere concern and effort to to get my A/C system up and running during this abysmal heat wave made a lasting impression. As a result, please contact me to arrange for an annual service contract. I’m pleased to report that your technician identified and resolved the problem..