Incorrectly diagnosed our AC issue during the 1st visit on 5/14 which broke again an hour after the tech left. The tech didn’t get the needed part info for the replacement valve once correctly diagnosed during the 2nd visit on 5/16. Received a call from the tech on 5/18 requesting that we take a pic because we “live too far away” and it was his “day off” and text him the part number but he never confirmed it was the info he needed since he never responded to our follow up text. I called the main office on 5/18 to get an update and received a call confirming the part was ordered and would receive an update on Monday which never occurred. Still without AC 1.5 weeks later and informed that the incorrect part had been ordered 2 hours before our 3rd appointment when unit was suppose to be fixed. Someone’s coming out AGAIN to get the correct part info so we can wait a few more days for the part to arrive before scheduling a time to get our AC running.
Response from CJS Heating and Air:
Thank you for bringing this matter to our attention and we will take this opportunity to improve to make sure we are always delivering the best service possible to our customer. I would like to meet with you to resolve the issues you are having and have them addressed immediately. Please call me at 937.432.2406 Cyndi Cain General Manager
