The Service Tech introduced himself and let me no he was the owners brother. He went to work called me when he found a part that was going bad to let me know it should be replaced. I told him to go ahead an replace it. We did joke about this survey he made the comment of something like what did you send this jerk. He did a great job and if he is still there later this year I will probably ask for him to come out again. I understand it is hard to find good help though LOL.
