Josh is a very pleasant technician. He is attentive to any questions or problems that we may have. We have not complaints about his service. I did relay to him that I thought the office should know what type of unit we have, the special size of our filter that is in the unit as well as our air purifier filters and the ultraviolet lights that are needed for our unit. They seem to rely on us to give them that info on the phone. All that information should be logged in our account and we should not have to be relied on, to tell the office personnel what ultraviolet light or filters we need for our unit for the service tech to bring, when he comes out to provide the service.
