I was informed what the technician was doing, but had to ask. When informed the technician communicated several technical terms to me that the technician did not explain unless I asked him. From my viewpoint the technician was speaking another language and I think it would have been more comsiderate and appropiate for the technician to ask if I was familiar with the maintenance protocol. I was hoping that I did not have to ask what I was paying monthly for. The technician was polite and looked confident in what he was doing.
Response from CJS Heating and Air:
Allan - Thank you for taking the time to let us know how the service appointment went with our technician. However, we are fully taking this matter to heart and want nothing more than to resolve your concerns. Someone from our office will be in contact with you today to see what can be done to prevent this in the future. Thank you for choosing CJS to service both your home and your family - as well as trusting in us enough to become apart of the CJS family! We will be in contact with you shortly to resolve all matter! - Warmest Regards, CJS!
