always get great service. I have been a customer for many years and have not been disappointed once. Roger and his partner, today, were thorough and very capable. They answered all my questions.
Honest and straight forward - did not talk down to me and answered all my questions and helped me understand what was needed to make my decisions.
I have used your company for years - this was/has been quite an awful experience. The service time scheduled for the maintenance contract was 12-4 - the tech showed up at 6:30 pm, we received no phone call to let us know he was running that far behind. When John showed up he like all the techs was extremely polite. He did the routine maintenance - said we needed a new part for the second unit in the house that controls the second and third floor. He repaired the part and was out of the house by 8 pm. When we went to bed at 10 we noticed the thermostat was set at 69 but still at 71 in the house. I went outside to find that the outside unit was not working at all - just the blower in the house. At this point it was too late to do anything so we dealt with it for the night. I called at 7 am the next day to let them know that even though we just had the maintenance done our unit was not working, which by the way it was working fine up until the maintenance. The call was put in and a tech was not at our house until 4:30. Upon inspection he said the motor was not functioning and needed a new one - not sure how this failed to be caught during the maintenance as it seems to be quite an important part of an inspection/maintenance plan. With them not showing up until the end of the day, they did not have a motor that would work for the unit and have to order one today. At this point the second floor was at 80 degrees and there was nothing we could do. We ended up having to spend the night at a hotel. At this point the only sense of urgency/sincerity was from the tech that came yesterday to fix what should have been caught during the maintenance - or since we have the maintenance plan that the call could have/should have at least been a priority since we had/have no ac. I am also in the service industry and dont feel there is ever a need to get upset or angry at a situation, I do however feel that a call, apology, or even some sort of compensation for our troubles could be thrown out there. I have no desire to stop using your company as over the years you have done nothing but treat us great. This is however shocking from what we have come to expect from your company. Hopefully this is taken care of today. Thanks for your time.
My Son told me the Man was Great.
I was very pleased with Roger's handling of our two A/C units, including his having to go up into our attic through a hole in a closet ceiling. He was very polite and knowledgeable and went well.
Thermostat on first floor showing 71°. Set for 75 thermostat on second floor shows 81°. Set for 76. Second floor thermostat has air-conditioner calling for cooling. Zoning System not working properly. Too much air going to first floor zone. Not enough air to second floor. Customer never uses the second floor. I turned off second floor thermostat for temporary cooling Service. Need to have Chris check zoning system.
I found compressor motor overheated. Not starting. I installed hard start kit to get compressor going. Also condenser coil needs chemical cleaning, freon needs to be topped off (R-22), indicating possible Freon leak. Found dual run capacitor weak: 18%low, fan side. See estimate labeled Repair Options. Work suggested: Recommend replacing AC. Uses older type of Freon. Would need condensing unit and air handler replaced.
Spring maintenance for ac system!
I found zone damper for zone one, front side of house not closing all the way. Cleaned and checked air conditioner. Checked drain. Checked voltage and amperage draw of motors. Tested capacitors. Checked Freon level. Cleaned condenser coil. Work suggested: replace damper under parts warranty: $152. John O. to order damper. Vacuum surface of air cleaner monthly.
Replaced warranty coil and air conditioner maintenance
Spring maintenance for AC system!
Cleaned and checked air conditioner. Checked drain. Checked voltage and amperage draw of motors. Tested capacitors. Found condenser fan run capacitor weak: 11%low. Replaced capacitor and tested amp draw. Checked Freon level. Checked filter. Compressor: 13.35A. Condenser fan: 1.08A . Blower:6.9A .ambient: 80 .liquid line: 93 .suction line: 52.metering device: TXV . Sight glass: clear . Return air: 75.5 .supply air: 74.5. wet bulb: 65 .
Serviced ac and replaced uv bulb
Maintenance on Megatek ground source heat pump
Maintenance on Lennox air conditioner
Maintenance on Amana air conditioner
Maintenance on Lennox air conditioner
Added 3 poundsr22 Freon,Customer to replace evaporater coil
Maintenance on Lennox heat pump
Replaced warranty circuit board